The Associated Press contributed to this story. "For now, I want you to know that we are committed to that." Reserva tus vuelos, autos alquilados, y hoteles en. "We have some real work to do in making this right," said Jordan, a 34-year Southwest veteran who became CEO in February. Encuentra tarifas bajas a los mejores destinos en la página de Internet oficial de Southwest Airlines. In a video that Southwest posted late Tuesday, CEO Robert Jordan said Southwest would operate a reduced schedule for several days but hoped to be "back on track before next week." A Senate committee promises to investigate too. Transportation Department is now investigating what happened at Southwest, which carries more passengers within the United States than any other airline. Those weaknesses are not new - they helped cause a similar failure by Southwest in October 2021. The Dallas airline was undone by a combination of factors including an antiquated crew-scheduling system and a network design that allows cancellations in one region to cascade throughout the country rapidly. Other airlines recovered from ferocious winter storms that hit large swaths of the country over the weekend, but not Southwest, which scrubbed 2,500 flights Wednesday and 2,300 more on Thursday. What should you do if your flight is cancelled? Katy Nastro with Scott's Cheap Flights gave her best tips to LiveNOW from FOX's Josh Breslow. What should I do if my flight is cancelled? were on Southwest, according to the FlightAware tracking service. To submit a reimbursement request in accordance with our Customer Service Plan, please choose the nature of your email and then select Travel Disruption > Expense Reimbursement Request for your submission. "I’m starting to feel homeless."īy early afternoon on the East Coast, about 90% of all canceled flights Wednesday in the U.S. To request a flight refund, please call us at 1-800-I-FLY-SWA (1-80) or email us using the form below. The airline’s CEO said it could be next week before the flight schedule returns to normal.Īdontis Barber, a 34-year-old jazz pianist from Kansas City, Missouri, had camped out in the city’s airport since his Southwest flight was canceled Saturday, hoping to reach a New Year's gig in Washington, D.C. Travelers who counted on Southwest Airlines to get them home suffered another wave of canceled flights Wednesday, and pressure grew on the federal government to help customers get reimbursed for unexpected expenses they incurred because of the airline’s meltdown.Įxhausted Southwest travelers tried finding seats on other airlines or renting cars to get to their destination, but many remained stranded. He noted that while cancellations across the rest of the industry declined to about 4% of scheduled flights, they remained above 60% at Southwest. Buttigieg, who has criticized airlines for previous disruptions, said that "meltdown" was the only word he could think of to describe this week’s events at Southwest.
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